Well, we got rid of coins and all that backbreaking count and cashiering labour, we don’t have coin hoppers to keep the techies busy or make that welcoming clacky racket. We should be making a substantially better ROI than before, but surprise, surprise, technology isn’t cheap, and it can bite you. You need to choose carefully.
We now have tables games that don’t need dealers or inspectors, and if you've got enough of them, you dont even need any expensive middle management! Don’t need dirty chips either. "Place your bets please" can be expressed in every language known to man (including one that seems to be a little known Chinese Yak farming dialect). You can have that language spoken to you by any pseudo-sexy whisper or rasping growl within the human audible range. Superb and flexible technology if accompanied with the personal touch.
Self service machines now perform cashiering functions faster and cheaper than cashiers do, and they don’t take sickies or give backchat, but no chance of a smile, friendly joke or a shoulder to cry on when you’ve lost your lot. Big opportunity to improve your ROI, if you do your costings right, and don’t forget the warm and fuzzy.